Frequently Asked Questions
Do you allow pets?
No, unfortunately we do not allow pets of any kind.
Is the hotel private?
No, the hotel is open to the public in the bar, restaurant, and other common areas. Even for group reservations with the majority or all of rooms booked, the restaurant, bar, gift shop and other common areas will remain active and open for outside guests.
What are the cost of the rooms?
Rooms range from $155 - $225 plus taxes and fees, depending on the accommodation.
How do I reserve a room?
Please click the link in the top right corner, select your desired dates, room type, and create your reservation online. Or, give us a call any day between the hours of 9am - 8pm to make your reservation over the phone or speak to our office manager.
Can I have a late check out / early check in?
We do not offer any late check outs or early check ins. If you are found in the room after 11 am, you will be charged a $75 fee. If you are arriving early in the morning and would like access to the room, you will need to reserve the night before.
Will someone be there when I check in?
Due to government regulations and restrictions, we are using a contactless check in system. Guests will receive a confirmation by text and email with their door code the day of check in with further instructions.
What time is check in and check out?
Guests are able to check in at 3 pm and check out is at 11 am.
What is your cancellation policy?
Cancellations must be made 14 days prior to your arrival date to receive a full refund with a $25 fee. Group cancellations must be made 30 days prior to arrival. There are no cancellations for holiday dates, such as Presidents Day, Christmas, New Years, etc.
Can I walk to the beach?
Yes! We are an oceanfront hotel, located right on the infamous Sandy’s Beach in Rincon.
Is the pool open for guests?
Yes. The pool is open everyday from 7 am - 10 pm for guests only.
What are the hours of the restaurant?
We are open for brunch 7 days a week from 8am - 3pm and Dinner Service 5 days a week from 5-10pm.
Is breakfast included?
Coffee is included in the morning for guests. Inside the restaurant when seated at a table, breakfast, dinner and drinks are not included and charged separately.
What else is there to do in the area?
We are in walking distance to world class surfing waves, yoga bodega, beachfront bars and restaurants. If you’d like us to set up a local tour, parasailing, horseback riding, or fishing excursion, please let us know!
Is there parking?
Yes! We have a lot dedicated for our hotel and restaurant guests.
Is there Wifi?
Our recently installed internet and wifi networks are dedicated to making sure all those work calls and important meetings stream seamlessly.
Can I store my surfboards, paddle boards, bikes, etc.?
We have areas around the pool or outside oversized items, or they can be kept inside the room.
Can we drink in and around the pool area?
Yes, but no glass please!
Is there a microwave, fridge, or coffee maker in the room?
We have a fully furnished room with Air Conditioner and mini fridge in every room.
Can I pay with ATH Movil?
We’re working on it!
