Frequently Asked Questions
Please remember that we DO NOT ALLOW PETS. If you are found with pets in the room, management at Casa Isleña reserves the right to terminate your reservation.
A 50% deposit is required to make a reservation. Your reservation will be cancelled if we do not receive all the required information to charge the deposit upon booking.
If you remain unreachable by phone, email, or other contact methods that we have on file 7 days following the booking date, the reservation will be cancelled. The remaining balance must be paid the day of check in.
Check in code for the room will be sent via email and text message the day of check in before 2:30pm. The rooms are cleaned and inspected before every check in.
In the event there are broken items or damages inside the room, the guest will be responsible to cover the cost of the replaced items or repairs. Casa Islena holds the right to charge the credit or debit card on file after the guest checks out.
Casa Isleña is a registered tourism destination with the Government of Puerto Rico. Executive orders are released monthly, or sometimes weekly by the Governor and we must abide by all rules and regulations regarding Covid-19.
It is our policy that the responsibility lies with the traveler to ensure they are willing to conform to whatever the current executive orders are during their time of travel. We are not responsible for anyones inability or unwillingness to cooperate with these regulations, and not liable to refund any moneys as such.
Please do not book under any circumstance if you cannot abide by these potential changes in the regulations.
By booking a reservation you agree to
- cancellations made within 30 days of the check in date will forfeit their deposit worth 50% of the booking total
- cancellations made outside 30 days prior to check in date will receive a hotel credit for amounts paid to use within 6 months of the reservation start date
Deposits during holiday periods, the dates of which are determined by Casa Isleña are non-refundable.
Our holiday periods that are non-refundable are Martin Luther King( Jan 14- Jan 17) ,Presidents Week ( Feb 18- Feb 27), Easter Week (Apr 15- Apr 24), Memorial Day( May 27- May 30), 4 of July ( July 1- July 5), Labor Day ( Sept 2- Sept 5), Thanksgiving week (Nov 21- Nov 27) & Christmas/New Years/ 3 kings day ( Dec 24- January 7).
We recommend obtaining travel insurance from providers such as as www.InsureMyTrip.com,
to protect your trip from unforeseen contingencies, including bad weather, illness or job-related delays.
Travel insurance is cheap and sensible.
Our guests book their stays way in advance, so it is very unlikely that any last minute vacancies can be ﬁlled.
If you are arriving on a flight in the early morning and would like to enter your room, you will need to reserve the night before.
If you arrive after office hours, not to worry. We have a contactless check in with a personalized 4 digit key code to enter the room.
We do not offer late check-out. Check out is at 11 am and there will be a $75 fee if you are not out by that time.
The facility is NOT reserved for registered guests only. The common and restaurant areas around the hotel grounds are open to public. Group reservations do not guarantee exclusive access to the property. Coolers, glass containers and radios are not permitted by the pool. Guests not registered with the front office will result in a charge of $100.00 per guest, per night.
Rate is only for two people. Any additional persons in the room will result in extras charges. No smoking is allowed on the rooms. Violating will incur a $100.00 charge.
Our staff have all been trained in hospitality and are to be treated with respect at all times. Any concerns or questions can be directed to the office or management.
If you have any additional questions, please feel free to contact us at 787-823-1525 between the office hours of 9am - 8pm and we'll assist in any way that we can. We look forward to seeing you soon. Casa Isleña is an exclusive property where every guest reservation is both important and special to us.